Refund policy

At Eclat , we want you to love every piece you purchase. If something isn't right, we're happy to help with a return, exchange, or refund in accordance with the policy below.

1. Return Window

  • You may return most items within 7 days of the delivery date for a full refund or exchange.
  • Items must be returned in their original, unworn, and unaltered condition, with all original packaging, certificates, tags, and accessories included.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unworn, unused, and in the same condition you received it
  • All original tags, authenticity cards, and certificates attached
  • Returned in original packaging (box, pouch, warranty card, etc.)
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned or refunded unless defective or damaged on arrival:

  • Customized, engraved, or made-to-order pieces
  • Earrings (for hygiene reasons), unless faulty
  • Items marked as Final Sale or purchased during clearance promotions
  • Gift cards
  • Size-related issues (e.g., ring, bracelet, or chain size not fitting) — please refer to our size guide carefully before ordering, as we do not accept returns or exchanges for sizing problems

3. How to Initiate a Return

  1. Email us or contact us via [phone/WhatsApp number] with your order number and reason for return.
  2. Our team will review your request and issue a Return Authorization along with return shipping instructions.
  3. Pack the item securely, including all original packaging and documentation.
  4. Ship the item to the address provided by our support team.

Note: Returns sent without prior authorization may experience processing delays or may not be accepted.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original method of payment within 7–10 business days.
  • Original shipping charges (if any) are non-refundable, unless the return is due to our error (defective, damaged, or incorrect item).
  • Depending on your bank or card issuer, it may take additional time for the refund to reflect in your account.

5. Exchanges

  • We offer exchanges for a different design or style, subject to availability.
  • Exchanges due to sizing issues are not accepted. Please consult our size guide before placing your order to ensure the correct fit.
  • If the new item is of higher value, you will be required to pay the price difference. If lower in value, the difference will be refunded.
  • Exchange requests follow the same 7-day window and eligibility criteria as returns.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery with your order number and clear photos/videos of the issue.
  • We will arrange a free replacement, repair, or full refund, including any shipping costs incurred.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items sent without tracking.

8. Order Cancellations

  • Orders can be cancelled free of charge within 24 hours of placing the order, provided they have not yet shipped.
  • Once an order has shipped, it cannot be cancelled and must instead follow our standard return process.

9. Warranty Claims

Jewellery with manufacturing defects may be eligible for repair or replacement under our warranty terms. Please refer to our [Warranty Policy] or contact support for details specific to your item.

10. Contact Us

For any questions about returns, exchanges, or refunds, please reach out to:

  • Email: [customersupporteclat@gmail.com]
  • Phone/WhatsApp: 7428027208
  • Hours: [I0am -6pm]

Eclat  reserves the right to update or modify this policy at any time without prior notice. Changes will be reflected on this page with an updated "Last updated" date