Return & Exchange Policy

     

    ÉCLAT Exchange & Return Policy

    At ÉCLAT, each piece is crafted and packed with precision and care to ensure it reaches you in flawless condition.
    Our logistics partner maintains an exceptional delivery record — however, if your order arrives damaged or incorrect, we’re here to make it right.

    Eligibility for Exchange

    • Exchanges are accepted only for damaged or defective items received upon delivery.

    • To initiate an exchange, please contact us via the Contact Us page within 48 hours of receiving your order.

    • A clear, unedited unboxing video (showing the parcel from all sides before opening) is mandatory to qualify for an exchange request.

    • Once received, our team will carefully review and verify your claim before approving the exchange.

    Exchange Process

    1. Submit your request through our Contact Us page or email.

    2. Include your order number, clear photos, and the unedited unboxing video.

    3. After verification, our team will share return instructions and arrange for a replacement shipment where applicable.

    Please note: Replacement will be processed only after the original product is received and inspected by our quality team.

    Refunds

    • Refunds are issued only in cases where the error originates from ÉCLAT (for example, a wrong item or size sent).

    • We do not issue refunds for damages caused by courier mishandling, improper unboxing, or post-delivery issues.

    • Refunds, when approved, are processed to the original payment method within 7–10 business days after inspection.

    Non-Returnable Items

    • Custom, engraved, or personalized jewelry is non-returnable and non-refundable.

    • Items without a valid unboxing video will not be eligible for return or exchange.

    Need Assistance?

    Our Client Care Team is here to help you with any concern regarding your purchase.
    Reach out through our Contact Us Page.

    ✨ ÉCLAT — Luxury that deserves care.